Verified access
Password, plus additional verification when the relationship requires it. Recovery is handled through the email on your file.
Security
Security
Sign-in, two-factor authentication, device control, and a complete record of staff actions. Card numbers remain masked until you authorize a reveal.
Staff by role
Each department sees only what it is permitted to see. Customer and staff entrances are separate.
Confirmation before funds leave
Transfers, card freezes, and status changes require a live session — and a second look for higher-value payments.
Audit trail
Every staff action is written to the audit log: who approved what, and when.
How we protect your money
- Ledger balances change only through audited journal postings — not by editing a number on a screen.
- Sensitive transfers can require dual authorization before funds leave the bank.
- Session controls and role-based staff access limit who can see or change your data.
- We never ask for your full password or one-time codes by email or phone. If in doubt, contact us through the portal or published numbers only.
Practical tips for you
- Use a unique password and enable email verification when offered.
- Review recent activity regularly and report anything unexpected immediately.
- Freeze a lost card from the portal, then call customer service if you need a replacement.
- Sign out of shared or public devices when you finish.
How we keep cards safe
- Only the last four digits of a card are shown
- Security codes and PINs are never displayed
- Freeze a card from the portal in one step
- Unrecognized devices can be signed out from your profile